FAQ & Answers >> FAQ: Registration

FAQ: Registration

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Where and when can I register?

You can register online under the Register tab until October 12, 2015 at midnight if caps are not reached. If you were unable to register before online registration closed, you can register in person for the marathon, half or 5k at the Expo on Friday and Saturday, Hall D, Enercare Centre (formerly known as the Direct Energy Centre), 100 Princes' Blvd (only if distance caps were not reached).

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I lost my confirmation email. Can you please send it again?

There is no need. You are allowed to use one piece of valid photo ID to pick up your race kit. You will need to look up your bib number BEFORE proceeding to the race kit pick up table. For complete information see the registration page.

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I'm injured, can I have a refund?
I can't make it anymore, can I have my money back?
Can I transfer my entry to a friend?
Can I switch distances?
How do I change my corral colour?

It is a Canada Running Series policy that no refund of entry fees will be issued nor will any transfer be made to other events. It is the responsibility of the entrant to pick up their packet from registration. Packets will not be mailed prior to or after the event. After the event has taken place T-shirts may not be available, and prior to the event are available on a "first-come, first-served" basis.

Duplicate Registrations
If you have accidentally registered yourself twice, we can refund one registration minus a service fee to cover credit card processing costs. Email with the name of the registrant and the desired change. Deadline for changes is Midnight Friday, September 25th.

Participant transfers can be made here for Eventsonline.ca registrants up until Friday, September 25th at midnight. For Runningroom.com and Marathonguide.com registrants, transfer requests can be made to . There is a $10 processing fee for participant transfers. After the deadline date of Friday, September 25th, participant transfers can be made at the Help Desk Kiosk at the Running, Health & Fitness Expo on Friday, October 16 between 11:00am and 8:00pm OR Saturday, October 17 between 10:00am and 6:00pm. The Running, Health & Fitness Expo will be in Hall D at the Enercare Centre (formerly known as the Direct Energy Centre), 100 Princes' Blvd. Only the new participant is required to attend the Expo to make the change. The new participant does need a letter, text or e-mail from the original person.

Corral changes — If you have registered already and would like to change your corral colour, please email with the name of the registrant and the desired change. Deadline for changes is Midnight Friday, September 25th.

Distance changes can be made here for Eventsonline.ca registrants up until Friday, September 25th at midnight. For Runningroom.com and Marathonguide.com registrants, transfer requests can be made to .

Below is the distance change breakdown chart for the Expo. Distance changes are available up until distance cap is reached.

FromTo Expo Upgrade Fees
Half Marathon Full Marathon $25
5k Run Half Marathon $30
5k Run Full Marathon $50

Downgrades will be charged a $10 admin fee.

After the deadline date of Friday, September 25th, participant transfers can be made at the Help Desk Kiosk at the Running, Health & Fitness Expo on Friday, October 16 between 11:00am and 8:00pm OR Saturday, October 17 between 10:00am and 6:00pm. The Running, Health & Fitness Expo will be in Hall D at the Enercare Centre (formerly known as the Direct Energy Centre), 100 Princes' Blvd (only if distance caps were not reached).

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Can I defer my entry to next year?

Sorry, no deferrals will be allowed.

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