Can I change the shirt size I initially requested?

By | Registration, Swag | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size online before the deadline of Friday September 28th.

Click here for instructions on how to update your shirt size.

The shirt size I requested does not fit, can I exchange it?

If you have picked up your race kit and realized that your shirt doesn’t fit you will be able to exchange the shirt after the race.

Please bring your unworn race shirt to the information desk after the event and we would be happy to exchange it. There might be limited shirt sizes available after the race.

What is the design of the shirt?

You can see the design here.

How do the shirts fit?

Check out our sizing charts here.

When should I expect to receive my iTab?

By | Registration, Swag | No Comments

What is an iTAB?

An iTaB is an engraved piece which personalizes your fantastic finisher medal. It is available in a self-adhesive style which fits neatly into the recess on the reverse side of your medal.

If I did not order an iTAB when I first registered, can I still order one?

To purchase your very own iTab, after the event, click https://www.itab.us.com/product/stwm/

When should I expect to receive my iTAB?

If you have ordered your iTAB in registration, about 7-10 working days after the event, you will receive your personalised iTAB directly to the postal address given in your registration. If you do not receive your pre-purchased iTAB within this time, then please contact iTAB directly, https://www.itab.us.com/contact/

Delivery times

To keep costs down, all iTABs are dispatched using the standard country postal services.

For delivery outside Europe: iTABs are typically delivered within 5-7 working days but please allow up to 14 working days.

For delivery within Europe: iTABs are typically delivered within 3-5 working days but please allow up to 10 working days.

Please note: multiple iTABs on a single order may be shipped separately.Thank you for your patience.

Can I change my shirt size/estimated finishing time/corral colour?

By | Registration, Swag, Updates | No Comments

Deadline for changes is midnight Friday, September 27th.

  1. Log into your Participant Dashboard  (http://raceroster.com/signin)
    • Use your email associated with your Race Roster account,
    • select ‘Yes, I have a Password’ and enter your password
  2. Click on “edit registration data”
  3. Update your shirt size or corral as needed.

From your Participant Dashboard you can

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

If you have any issues, please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour.

Our Support Team will respond once the change has been completed.