How can I update my privacy settings?

By | Awards & Results, Race Expo, Registration, Updates | No Comments

Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com

Can I change my corral?

By | Course, Race Expo, Registration, Updates | No Comments
  1. Go to your Race Roster Dashboard (Use your email associated with your registration and enter your password, or create an account.)
  2. You will now be on your participant dashboard
  3. Confirm that you are editing the correct event, by looking beside the race roster logo at the top left hand part of your screen.

Changes cannot be made online after Friday September 25th at midnight.

After the deadline for online changes, all changes must be made at the help desk at the Race Expo

Marathon Half Marathon 5k

 

Can I cancel my registration?

By | Registration, Updates | No Comments

Can I get a refund?

Entry fees will not be refunded or reimbursed.

It is the responsibility of the entrant to pick up their race kit from registration.

Race kits will not be mailed prior to or after the event. T-shirts are available on a first-come, first-served basis and may not be available after the event has taken place.

Can I cancel due to injury or unforeseen circumstances?

You can elect to cancel your entry and receive a code good for 50% off the next year’s STWM event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 27th.

Can I defer my entry to next year?

Race entries cannot be deferred to next year.

You can elect to cancel your entry and receive a code good for 50% off the next year’s STWM event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 27th

How do I make a required change after the online changes deadline?

By | Registration, Updates | No Comments

The online changes deadline is midnight Friday, September 27th as our bib printing process starts on Monday, September 30th.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

Any changes after the Friday, September 27th date must be fixed during Packet Pickup hours or on race morning at the Help Desk.

Can I transfer my entry to another person?

By | Registration, Updates | No Comments

Yes.

At the expo:

  • Forward your confirmation email to the recipient with a note stating that they can pick up your bib as well as transfer registrations
  • The recipient will need to pick up the original race kit at packet pickup
  • They will head to the helpdesk to transfer participants.

Online:

  • You must be logged in to your Race Roster Account
  • You can find the login option at the top right of the registration form
  • Select the ‘Transfer’ tab on the left side of the registration form
  • Now select the button called ‘Transfer to a new participant’
  • Follow the next steps to complete the participant transfer

A fee of $10.00 will be charged for participant transfers.

Deadline for online changes is midnight Friday, September 27th.

When transferring a registration to a new participant, are you able to change the details (age, gender, ect)?

Yes, when you transfer registrations you are able to change all of the personal details to accurately reflect the new participant.

When transferring a registration to a new participant, is a new bib number assigned?

If you transfer registration online this would be prior to bib numbers being assigned.

If you transfer your registration at the race expo, then you will be assigned a new bib number.

I transferred bibs at the race expo, and it has not been updated online yet.

Sportstats is working on updating all of the transfers that have been made at the race expo. They will ensure that all registration information is updated prior to the start of the race.

Can you please let me know if the transfer was successful and when the person can expect to receive the instructions?

An email will be sent to you indicating that you have initiated a transfer and an email will be sent to the new participant with a link on how to complete the transfer.

To confirm the transfer, you can check the list of confirmed participants:

Canadian Registration International Registration

Can I change distances?

By | Race Expo, Updates | No Comments

Deadline for changes is midnight Friday, September 27th

Yes.

  • You must be logged into your Race Roster Account.
  • You can find the login option at the top right of the registration form.
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new sub-event’.
  • Follow the next steps to complete the distance transfer.

A fee of $10.00 will be charged for sub-event transfers.

Can I register for one distance, and then participate in another?

You must participate in the event that you are registered for. We have course marshals along the course that ensure that participants are in the correct event.

You are able to transfer distances (space permitting):

  • You must be logged into your Race Roster Account 
  • You can find the login option at the top right of the
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new sub-event’.
  • Follow the next steps to complete the participant transfer.

A fee of $10.00 will be charged for participant transfers.

Deadline for changes is midnight Friday, September 27th.

It is after the online deadline, can I still change distances?

You are able to transfer distances (space permitting) at the help desk at the race expo. You will need to first pickup your initial race kit, and then head to the help desk to transfer distances.

Can I change my shirt size/estimated finishing time/corral colour?

By | Registration, Swag, Updates | No Comments

Deadline for changes is midnight Friday, September 27th.

  1. Log into your Participant Dashboard  (http://raceroster.com/signin)
    • Use your email associated with your Race Roster account,
    • select ‘Yes, I have a Password’ and enter your password
  2. Click on “edit registration data”
  3. Update your shirt size or corral as needed.

From your Participant Dashboard you can

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

If you have any issues, please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour.

Our Support Team will respond once the change has been completed.