Entry Policies

Entries are non-refundable, non-transferable

It is a Canada Running Series policy that entries are non-refundable and non-transferable between races. Once we receive and accept your entry, you will not receive a refund and you will not be able to defer your entry to another year. In the case of a 10K in-person race cancellation, all 2021 in-person participants registered in the Scotiabank Toronto Waterfront 10K will automatically be transferred to the virtual event and receive a $20 credit for any future Canada Running Series event that must be used by the end of the 2023 calendar year.

We ask that anyone experiencing symptoms of COVID-19 on race day stay at home and we will make an exception to our no refund policy and issue a refund. Please email us at info@canadarunningseries.com to make your request.

Entries cannot be transferred between participants.

If your race shirt doesn’t fit, you may be able to exchange it after the event as they are available on a “first-come, first-served” basis. Please email info@canadarunningseries.com to request this exchange.

Accessibility Information

To view our Equity, Access and Inclusion Policy, please click here. 

Service Animal Policy

Service animals are the only animals permitted on course.

Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  1. Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
  2. The service animal must wear an identification harness for the duration of the event.
  3. The owner is responsible to clean up after their service animal.
  4. Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Participants Requiring a Support Person

  1. The participant will register using the online registration system.
  2. Please contact info@canadarunningseries.com to provide your support person’s name and contact information.
  3. Your guide has 2 options:
    1. The guide can participate in the event at no cost.  They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
    2. The guide can pay the full registration fee.  They will receive the event shirt, bib with timing chip & finisher’s medal.  They will need to wear the event “GUIDE” bib on their back.
  4. When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

If you have any questions about the information above, please contact info@canadarunningseries.com.

Participants Requiring the use of a Wheelchair

Participants requiring the use of a wheelchair are permitted.

  • Motorized wheelchairs are permitted in the event
    • must not exceed a speed of 5km/hour
    • must not exceed 40″ length x 30″ wide
  • Handcycles are not permitted
  • Early start times will not be permitted

If you have any questions about the information above, please contact info@canadarunningseries.com.

Accessible Customer Service Feedback

If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com