FREQUENTLY ASKED QUESTIONS
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Virtual
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Pre-Race
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The Weekend
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Race Day
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Post Race
Pre-Race
- What do I get with my Virtual Race?
- I was registered for the in-person event. Can I donate my full registration fee to the Scotiabank Charity Challenge?
- I was registered for the in-person event. How do the options affect my fundraising?
- If I choose to run virtually and support Scotiabank Charity Challenge will I receive a Charitable Tax Receipt?
Race Day
Post-Race
Scotiabank Charity Challenge
- I was registered for the in-person event. Can I donate my full registration fee to the Scotiabank Charity Challenge?
- I was registered for the in-person event. How do the options affect my fundraising?
- If I choose to run virtually and support Scotiabank Charity Challenge will I receive a Charitable Tax Receipt?
- How can I fundraise in support of the Scotiabank Charity Challenge?
General
- When is the Scotiabank Toronto Waterfront Marathon?
- Is the Scotiabank Toronto Waterfront Marathon a Boston Marathon qualifying event?
- What does the registration fee go towards?
- What do I do if I have a complaint?
- Who can I talk to about sponsorship of your race?
- Do you have any current job opportunities?
Registration
- How can I register?
- I accidentally registered twice. Can you remove a duplicate registration?
- How do I make a required change after the online changes deadline?
- Can I participate with a stroller?
- When should I expect to receive my iTab?
- What are the age requirements?
- Where can I find my bib number?
- Can I cancel my registration?
- How to correct/update my registration data?
- Can I change my corral? Show all articles ( 7 )
Updates
- Can I defer my entry to next year?
- Can I change my shirt size/estimated finishing time/corral colour?
- Can I change distances?
- How do I make a required change after the online changes deadline?
- Can I cancel my registration?
- How to correct/update my registration data?
- Can I change my corral?
- Can I transfer my entry to another person?
- How can I update my privacy settings?
Accessibility
Hotel & Travel
Race Expo
- Is there an expo?
- Where can I find my bib number?
- Can I change my corral?
- I did not receive the registration confirmation - what should I do?
- Can I change distances?
- When and where is the Race Expo?
- How can I become a vendor at the Race Expo?
- How do I get to the expo?
- Is there a shuttle to the expo?
- I cannot make it to the race expo, how can I get my race kit? Show all articles ( 3 )
Race Kit Pickup
Volunteers
Start
- What is the best way to get to the 5k start line from the TTC?
- Where is the pickup for the 5k shuttle?
- How can I drive to the 5k start line?
- When does the 5k start?
- When does the half marathon start?
- When does the marathon start?
- Are there toilets (port-a-potties) at the start?
- Are babies allowed on the shuttle buses?
Course
- Can I participate with my support device?
- Can I participate with my support animal?
- Can I participate with a stroller?
- Can I change my corral?
- What streets/roads are closed for this event?
- Do you offer a Pacer Team?
- How will pacers be identified?
- Can I participate with…
- How can I track my family and friends?
- Where can I cheer that is accessible via the subway? Show all articles ( 4 )
Finish
Road Closures
- What streets/roads are closed for this event?
- My car was towed due to the marathon, can you please tell me where I can find my car?
- How do I know if the roads have reopened?
- I need to get to a specific location that is effected by the road closures, can you help?
- I live in the Beach south of Queen zone, how can I use my car on race morning?
- Are the Scotiabank Toronto Waterfront Marathon road closures on any map mobile apps?
- What TTC routes are effected by the Scotiabank Toronto Waterfront Marathon?
Spectators & Supporters
- Where can I meet my friends & family after the race?
- How can I track my family and friends?
- Where can I cheer that is accessible via the subway?
- Is there any entertainment on the course?
- Where can I see / purchase my photos following the race?
- Can I stream the Scotiabank Toronto Waterfront Marathon?
- What TTC routes are effected by the Scotiabank Toronto Waterfront Marathon?
Baggage Check
Swag
Awards & Results
- How can I update my privacy settings?
- Where can I see my results?
- Where can I see results from previous years?
- I won an Age Category award, how do I claim my prize?
- My race times are wrong, how can they be corrected?
- When I ran my garmin/GPS had a different distance that the official distance markers. Why is this?