FREQUENTLY ASKED QUESTIONS
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Virtual
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In-Person
Scotiabank Charity Challenge
Shipping
Virtual Race Period
- Do I have to run the full distance at one time?
- When can I run the Virtual Race?
- Is there an app for this Virtual Race?
- Where can I run the Virtual Race?
- Which Running Room Store can I pick up my Race Kit From?
- Is there an expo?
- Are there any Virtual Race Safety Tips?
- Can I become a vendor at the Expo?
Results & Swag
Registration
- I accidentally registered twice. Can you remove a duplicate registration?
- What are the age requirements?
- Can I cancel my registration?
- I did not receive the registration confirmation - what should I do?
- Can I change the shirt size I initially requested?
- Can the CRS Credit be used for any CRS event?
- Can I change distances?
- I have a deferral code from the cancelled 2020 in-person event. Will I get front of the line access to register if there is an in-person STWM this year?
- If I register for virtual this year, will I get front of the line access to register if there is an in-person STWM this year?
- If you don't have an in-person race in 2021, will you extend the period we can redeem our deferral code issued from the cancelled 2020 event? Show all articles ( 3 )
Other
Course
General
- What do I do if I have a complaint?
- Who can I talk to about sponsorship of your race?
- Do you have any current job opportunities?
- I have a deferral code from the cancelled 2020 in-person event. Will I get front of the line access to register if there is an in-person STWM this year?
- If I register for virtual this year, will I get front of the line access to register if there is an in-person STWM this year?
- If you don't have an in-person race in 2021, will you extend the period we can redeem our deferral code issued from the cancelled 2020 event?
- What steps are you taking to return to in-person racing?
- What does your registration fee go towards?
- If I deferred my 2020 entry, am I automatically registered for 2021 or do I have to register again?
- When will you be making a decision on a 2021 STWM in-person event?
Hotel & Travel
Race Day
Race Expo
Registration
- Will there be a Scotiabank Toronto Waterfront Marathon In-Person event in 2021?
- How much does the in-person registration cost?
- If I live outside of Canada, can I register for the in-person event?
- How long is my 2020 deferral code valid for?
- I am already registered for the virtual event and now I want to do the in-person event. What are my options?
- What is the registration cap for the In-Person event?
- When will registration open for the in-person event?
- If I am already registered for the virtual event or have a deferral code from the 2020 event, will I get early access to register for the in-person event?
- If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?
- If the race is cancelled due to COVID-19, will we be refunded our entry fee?
Results & Swag
Updates
Accessibility
- Articles coming soon
Baggage Check
- Articles coming soon
Charity
- Articles coming soon
Finish
- Articles coming soon
Race Kit Pickup
- Articles coming soon
Road Closures
- Articles coming soon
Spectators & Supporters
- Articles coming soon
Start
- Articles coming soon
Volunteers
- Articles coming soon