FREQUENTLY ASKED QUESTIONS
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Virtual
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In-Person
Scotiabank Charity Challenge
Shipping
Virtual Race Period
Results & Swag
- Inputting your results
- When will I get my shirt and medal if I run the virtual race?
- When can I pickup my race kit?
- Do you mail race kits to addresses outside of Canada?
- What do I get with my Virtual Race?
- I ordered a New Balance Jacket, when will I get it?
- Can someone else pick-up my race kit?
- When will I get my race kit?
Registration
- I accidentally registered twice. Can you remove a duplicate registration?
- What are the age requirements? How old must I be on Race Day?
- Can I cancel my registration?
- I did not receive the registration confirmation - what should I do?
- Can I change the shirt size I initially requested?
- Can the CRS Credit be used for any CRS event?
- Can I downgrade/upgrade to another distance?
- If I deferred my 2020 entry, am I automatically registered for 2021 or do I have to register again?
- What does your registration fee go towards?
- Will there be a Scotiabank Toronto Waterfront Marathon In-Person event in 2021?
Other
COVID-19 Protocols
- Will you be storing information on my vaccination status?
- What happens if I cannot provide proof of full vaccination by race day?
- How do I provide proof of full vaccination?
- What if I am not fully vaccinated by the date I pick up my race kit? Will I still be able to get my kit?
- Will everyone be required to show proof of vaccination at the event?
- What type of verification will I receive once I provide my proof of vaccination?
- How do I provide proof of vaccination if someone else is picking up my race kit?
- What if I cannot be vaccinated due to a medical reason?
Race Day
- When is Race Day?
- Will you be requiring everyone to be vaccinated against COVID-19 to participate in the in-person event?
- If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?
- Will there be baggage check available on race day?
- What time should I show up to the in-person race?
- What if I want to run with my friend who is in a different wave?
- Will we have to wear masks in the start and finish areas?
Registration
- How much does the in-person registration cost?
- If I live outside of Canada, can I register for the in-person event?
- How long is my 2020 deferral code valid for?
- What is the registration cap for the 10K In-Person event?
- When will registration open for the 10K in-person event?
- If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?
- If the race is cancelled for any reason, will we be refunded our entry fee?
- What are the age requirements? How old must I be on Race Day?
- If I want to cancel my registration, what are my options?
- I accidentally registered twice. Can you remove a duplicate registration? Show all articles ( 3 )
Accessibility
Charity
Course
General
- What do I do if I have a complaint?
- Who can I talk to about sponsorship of your race?
- Do you have any current job opportunities?
- What steps are you taking to return to in-person racing?
- What does your registration fee go towards?
- If I deferred my 2020 entry, am I automatically registered for 2021 or do I have to register again?
- Why did you only submit a 10K in-person event proposal to the City of Toronto?
- Will there be a Scotiabank Toronto Waterfront Marathon In-Person event in 2021?
- How do we join your mailing list?
Hotel & Travel
Race Expo
Results & Swag
- If I add In-Person to my Virtual registration, what will I receive for that in-person entry?
- If I do the Virtual race and the In-Person event, do I get 2 medals?
- Will the 10K in-person event be timed?
- Can I change the shirt size I initially requested?
- When will I get my race kit?
- When can I pickup my race kit?
Updates
Race Kit Pickup
Road Closures
Volunteers
Shipping