Dec 05 2022
0

How do I submit a claim?

By | Enhanced Refund Protection | No Comments
If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.
Dec 05 2022
0

Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

By | Enhanced Refund Protection | No Comments
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.
Nov 23 2022
0

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.