Can I change the shirt size I initially requested?

By | Registration, Results & Swag, Virtual | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size online before the deadline of Friday September 28th.

Click here for instructions on how to update your shirt size.

The shirt size I requested does not fit, can I exchange it?

If you have picked up your race kit and realized that your shirt doesn’t fit you will be able to exchange the shirt after the race.

Please bring your unworn race shirt to the information desk after the event and we would be happy to exchange it. There might be limited shirt sizes available after the race.

What is the design of the shirt?

You can see the design here.

How do the shirts fit?

Check out our sizing charts here.

What happens if the event sells out?

By | Registration | No Comments

Will you be posting the percentage of registrations on your website as events get near full?

We will be posting updates on our social media accounts with updates on registration numbers.

Our events regularly sell out, so register as soon a possible to avoid disappointment.

Facebook   Instagram  Twitter

Can I sign up for a waiting list in the event that a registered participant opts not to run?

If an event sells out, we do not start a wait list.

You are able to find a person with a registration is no longer interested in participating, and transfer the registration.

I can see that there are lots of people who would still like to register, why can’t you increase the capacity?

Unfortunately we are not able to increase the capacity of our event. The capacity is based on a variety of aspects including participant safety, road closure timing, participant resources, and many other aspects. With these elements in mind, we are not able to increase the capacity at this time.

Are you able to connect me someone who is interested in transferring bibs?

We do not have a waitlist for our events, and because of that are not able to connect you with someone who is interesting in transferring bibs.

What are the payment options?

By | Registration | No Comments

Can I purchase gift certificates for race registrations?

Yes, you can purchase gift registrations for all of our events. When you visit the event registration page, on the left side menu you will see “Gift Registrations”.

We do not offer general Canada Running Series gift certificates, all gift certificates need to be race and distance specific. Participants are always able to transfer distances if need be.

You will need to select which sub-event you would like to purchase as a gift. After you checkout, Race Roster will e-mail you a unique code for you to pass along to that special someone.

What if someone cannot use their gift certificate?

Can I pay for my registration with cash or cheque?

If you would like to pay cash for your registration you can fill out the paper registration and drop it off with cash to the Canada Running Series offices at 264 The Esplande.

Can I be invoiced for my registration?

We do not offer invoicing as a payment option for individual registrations.

I did not receive the registration confirmation – what should I do?

By | Registration, Virtual | No Comments

You should receive a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please follow these steps

– Sign In to your Participant Dashboard
– Select “My Transaction History” on left hand side of the page
– Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
– On the far right under ‘Notes’ click ‘Receipt’
– A link will pop open with a PDF file version of your receipt, please download

How do I confirm that I am registered?
You can confirm your registration here:

CONFIRM REGISTRATION

NOTE: Please enter only your First and Last Name OR email and click the search icon
If your information populates below you are successfully registered for the event.

What are the age requirements?

By | Registration, Virtual | No Comments

How old must I be on Race Day?

Marathon participants must be 18 years old by the end of the Virtual Race Period.

Half Marathon participants must be 16 years old by the end of the Virtual Race Period.

Can children participate?

Yes, in the 5K & 1K Kids Events.

Everyone participating in this event must be registered — including children that are not in a stroller.

We highly recommend that children under the age of 12, participating in the 5K event, run with an adult over the age of 18.

Can I change distances?

By | Registration, Virtual | No Comments

Yes. Race distance changes can be made up to September 10th, subject to availability in the event.

If you want to transfer to a distance that is the same price: please email info@canadarunningseries.com and we can make that change for you.

If you want to transfer to a distance that is greater in price, you will have to pay the cost difference, plus a $1.95 Race Roster Administrative Fee. Please note that you will not receive a partial refund if you transfer into a distance that is less than the original registration.

To transfer to a distance that is greater in price:
– You must be logged into your Race Roster Account.
– You can find the login option at the top right of the registration form.
– Select the ‘Transfer’ tab on the left side of the registration form.
– Select the button called ‘Transfer to a new sub-event’.
– Follow the next steps to complete the distance transfer.