What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

What is a Virtual Race?

By | Other | No Comments

A virtual race allows our participants to complete their race anywhere, and any time within the virtual race period. The virtual race period for the Toronto Waterfront Marathon is October 1st-31st. The online results platform allows runners to input their time and see their results compared to other runners. Race kits will be mailed to all Virtual participants.

Is there Race Kit Pickup for the Virtual Events?

By | Results & Swag | No Comments

If you are registered for a virtual only event, Domestic shipping is included in the cost of registration and your race kit will be shipped to the address entered at the point of registration.

If you are participating in the Whole Shebang, your virtual items will be included in your Race Kit that you will pick up at Race Kit Pickup.

What does your registration fee go towards?

By | General, Registration | No Comments

The cost of the registration fee supports the staging of the event, including, but not limited to, the souvenir shirt, finisher medal, personalized bib, food and beverages before, during, and after the event, an official time run on a measured, certified, and secure course, a post-race experience, and more.

The fuller explanation is that we (Canada Running Series) take on all the responsibility and all the risk of the event. If at the end day when everything is paid for, there is a profit, that modest profit goes to CRS. And if there is a loss, that falls on us too. This way, our charities have a wonderful run experience for their community without the work, liability and risk. And this enables them to devote 100% of their time to fundraising, receive 100% of all donations, and have no fear of loss. We do not charge the charities a penny for providing the event and the fundraising opportunity.

If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?

By | General, Registration | No Comments

To participate in the 2023 event, you will need to complete the current registration form and enter your deferral code in the Promo Code section.

Find your deferral code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Toronto Waterfront Marathon and then find the code under the “Additional Details” portion of your registration.